Working Student Customer Support

Werkstudierende, Teilzeit · Berlin

What your role will be
  • User Support & Engagement: Acting as the first point of contact for our community, resolving inquiries regarding their accounts and platform features.
  • Issue Documentation & Resolution: Collaborating with the Product and Operations teams to document recurring user issues and ensure timely technical fixes.
  • Market & Community Insights: Conducting research on user feedback and community trends to help improve our support resources and FAQ documentation.
  • Process Optimization: Improving communication workflows to ensure a high-quality experience for every user.
What we want to see in you
  • Education: Currently enrolled in a Bachelor’s or Master’s degree in Communications, Business, Humanities, or a related field.
  • Experience: Concluded min. 6 months of internship or working student experience in a customer-facing role, hospitality, (fintech) startup, or a similar service-oriented environment.
  • Skills: Exceptional communication skills with the ability to simplify complex topics. High level of empathy, patience, and attention to detail when handling user requests.
  • Mindset: A proactive, "people-first" attitude and a desire to thrive in a fast-paced startup atmosphere.
What you can expect from us
  • Your Chance: You can take an active role in shaping new fintech technologies and democratising the collectibles market
  • Happy work-life balance: We offer you 30 days of holiday, flexible working hours, a hybrid working model and the opportunity to work remotely!
  • We care: Because your physical and mental well-being is important to us, you can lease a JobRad and receive mental health support from nilo.health!
  • Progress is the key to success: An annual budget for your professional and personal development
  • Team spirit: Whether founder or intern, we work hands-on. A dedicated team works together on a product we all love!
Nobody knows better than you what you need to give your best. Let us know and we'll try to make it happen!
Sounds like a perfect match?
Perfect, please apply via our career page or send us your CV to jobs@timeless.investments. With pleasure we look forward to getting to know you.
About us

Timeless Investments, headquartered in Berlin, is Europe's leading platform for real-world asset tokenization. As one of the first companies globally to harness cutting-edge blockchain technology, we are redefining how individuals invest in alternative assets. Backed by well-known investors such as EQT Ventures, Porsche Ventures & C3 Venture Capital, we’re democratizing the access to alternative investments.

Deine Bewerbung!
Vielen Dank für dein Interesse an einer Tätigkeit bei Timeless Investments. Um dich für diese Stelle zu bewerben, fülle bitte das folgende kurze Formular aus. Solltest du Schwierigkeiten beim Hochladen deiner Dateien haben, kontaktiere uns bitte per E-Mail unter jobs@timeless.investments
Dokument wird hochgeladen. Bitte warten Sie.
Fügen Sie alle erforderlichen (mit einem * gekennzeichneten) Angaben hinzu, um Ihre Bewerbung abzusenden.